IT Foundations
For people entering IT, early-career technology professionals, and anyone who wants stronger technical fundamentals.
1 published · 3 planned
Practical lessons drawn from real service desk work — for people entering IT, for business owners who would rather understand their technology than be afraid of it, and for anyone trying to use modern tools sensibly. Every lesson here is free.
Most technology problems are solved or lost in the first five minutes. Learn how to turn a vague complaint into a problem statement you can actually investigate — before touching a single setting.
Start the lesson →Learning is just getting started. One lesson is published, the next is being written, and a new one lands every two weeks. Rather than pad this page with filler, everything still to come is listed below and marked honestly.
For people entering IT, early-career technology professionals, and anyone who wants stronger technical fundamentals.
For business owners and employees who want to understand the technology their organisation depends on.
Practical understanding of modern technology, and responsible, useful AI adoption.
Published lessons have a solid border and open when you click them. Everything with a dashed border is still being written.
Writing a problem statement that points somewhere, using scope to eliminate whole regions of the system at once, and finding what actually changed. Three lessons, three checks, and a real ticket to work through.
Reproducing a fault, changing one thing at a time, testing the simplest explanation first, and proving the fix against the original complaint rather than against a feeling.
Identity, authentication, access and permissions explained properly — and why a surprising number of things people call "computer problems" are actually access problems.
What the Microsoft 365 environment actually is, in plain language, for the people who use it every day without administering it.
Accounts, access, devices, software and security — what has to happen before someone starts, and the order that makes it painless instead of chaotic.
Access removal, devices, data and security. The steps small businesses routinely miss on the way out, and why the ones they miss are the ones that matter.
Diagnostic thinking applied to the most common complaint in small business technology — how to work out what is actually slow before changing anything.
A practical, un-hyped account of where these tools genuinely help a small team, where they do not, and how to tell the difference before spending money.
Responsible use, information boundaries, and the judgement calls that no setting can make for you. What should never be pasted into a prompt, and why.
Verification and critical thinking rather than blind reliance — how to test an answer you were given, and how to notice when a confident one is wrong.
Nothing in the queue matches that combination yet.
Lessons that suit video will get one — the same material, explained out loud, for people who learn better that way.
Channel coming soonThe video channel is being set up. Join the list below and you will hear when it opens.
One email every two weeks when a new lesson publishes. No sales pitches, your address is never passed to anyone, and one click unsubscribes.
Learning is for understanding something. The Knowledge Base is for solving a problem you have right now — locked accounts, email that will not send, Wi-Fi that keeps dropping. If neither helps, a support request takes two minutes.