Practical lessons drawn from real service desk work — for people entering IT, for business owners who would rather understand their technology than be afraid of it, and for anyone trying to use modern tools sensibly. This service is currently free. If that ever changes, we will give at least 30 days’ notice.
Part 1 teaches you to define a problem. Part 2 teaches you to find it and prove the fix. Read out of order they lose most of their value, so they are laid out the way they should be taken.
Identity, authentication, access and permissions explained properly — and why a surprising number of things people call “computer problems” are actually access problems.
Twelve plain questions about the technology your business runs on. About ten minutes. Nothing is sent to us — the result stays on your computer, and you end up with a list of what you can prove and what you cannot.
Make this computer-safe →Seven more written and listed. None of them pretend to exist yet.
For people entering IT, early-career professionals, and anyone who wants stronger technical fundamentals.
For business owners and employees who want to understand the technology their organisation depends on.
Practical understanding of modern technology, and responsible, useful AI adoption.
Lessons that suit video will get one — the same material, explained out loud, for people who learn better that way.
Channel coming soonThe video channel is being set up. Join the list below and you will hear when it opens.
One email when a new lesson publishes. No sales pitches, your address is never passed to anyone, and every email will carry a one-click unsubscribe link.
Learning is for understanding something. The Knowledge Base is for solving a problem you have right now — locked accounts, email that will not send, Wi-Fi that keeps dropping. If neither helps, a support request takes two minutes.